TERMS & CONDITIONS
Please read all terms and conditions before booking an appointment.

Confidentiality and privacy
With your permission, I’ll take before and after photos and I will ask for your testimonials after the session.These will be used only with your consent and will be anonymised. Only the approximate location, and your initials or name will appear (e.g Ema, London) I want every client to be satisfied with my services, I expect an honest feedback during or after a session, every piece of feedback will be utilized to improve my service. A review on google and/or Facebook will be appreciated.

Disclaimer
I will treat all your property and belongings with the most care possible although I will not be liable for any loss or damage.You should carry your own home and contents insurance.
I hold professional Indemnityand public liability insurance. I can provide copies of policy documents on request. It is your responsibility to obtain consent from any relevant third parties such as landlords or local authorities that may be needed for my services to be provided. I will provide guidance around the decluttering process. It’s your decision what items will be retained and which not. I accept no liability for decisions made at the time of the guidance, or subsequently. I don’t have the ability to identify or value items which might have substantial monetary value. I would recommend that you seek valuations of any item you think this applies to. I don’t provide removal services and don’t have a waste transfer licence, so you will need to make arrangements for disposal of any unwanted items.

Limits of work
I will not provide a cleaning service although I will do a light dusting while moving objects. If there are any heavy items that need moving or removing I will require the assistance of another person. After a 3 hour session I may take a break of up to 30 minutes, for which you will not be charged.

Payment terms
A £35 deposit is required on booking your time and date. This will be deducted from your final bill at the end of the session(s). Payment may be made by bank transfers or cash. Payment must be made at the end of the booking. A delay in the payment for more than a week may result in a 10% increase on any balance due. If I decide to increase my rates, I’ll give 31 days notice to any existing clients, any session booked prior to the increase will not be affected by the change.

Cancellation & Delay A 24 hour notice is required for a cancellation, and I will always endeavour to give the same notice if I’m unable to attend on the agreed time and date. Any delay caused by you of more than 15 minutes will be charged for my lost time.

COVID-19 Please do contact me and I will explain the measures I have in place. I can also offer a‘virtual organising’ service, if you would like assistance remotely.